Frequently Asked Questions
About the Artwork
Absolutely! All artworks are created by hand using traditional brush, ink, and xuan paper — never prints or digital reproductions. Every piece on our website is authentic, original, and one-of-a-kind.
We are a curated platform for Chinese traditional art. Each painting is created by a different artist. You can learn more about them in the “Meet the Artists” section of our website.
We use xuan paper, silk mounting, traditional Chinese ink, mineral pigments, and other professional fine-art materials.
Yes. Each piece is original and created by artists with 30+ years of experience in traditional Chinese painting.
About Bespoke & Commission
Absolutely. We offer bespoke commissions. You may choose the subject, style, size, and special elements for a meaningful gift or personal collection. Learn more in the “Bespoke” section of our website.
Typically 14–20 days (excluding shipping), depending on the size and complexity.
Yes. We allow one round of light revisions before finalizing the concept sketch.
Yes. You may request progress photos or short videos.
Pricing & Payment
Pricing depends on size, materials, complexity, and the artist’s involvement (standard vs. signature collection).
We do not require a deposit for our Collection. But for bespoke pieces, a 50% deposit is required before the artist begins. Please leave your request here and our team will get back to you soon.
We offer flexible options — credit card, PayPal, bank transfer, etc.
For special arrangements, please email: alice@bimoarts.com or contact us here.
Shipping & Delivery
Yes — we offer free worldwide shipping.
All artworks are carefully packaged using professional, moisture-proof protective materials to ensure their safety during transit. Each piece is then presented in a premium Chinese silk brocade box, offering both protection and an elevated unboxing experience.
Yes. Shipping insurance is included for all original artworks.
Delivery varies by region: typically 5–14 business days.
If this is a gift for a special occasion, simply email us at alice@bimoarts.com and we’ll assist.
Exchanges, Returns & Care
Since each piece is original or custom-made, returns are handled case-by-case. General guidelines:
- You have 14 days from the date of receipt to request a return or replacement.
- The artwork must be in its original packaging and in the same condition as received.
- You are responsible for return shipping costs.
- Return requests can be made through the Artfinder system within 14 days of delivery.
We will replace, repair, or refund depending on the situation — photographic evidence is required.
To maintain the artwork in its best condition, place it in a cool, dry environment and avoid exposing it to direct sunlight or humidity. Try to minimize touching the surface with bare hands, as oils can affect the paper and ink. For long-term preservation, consider having the piece framed or securely mounted.
Gifting & Personalization
Yes. Custom inscriptions are available upon request.
Yes. Each painting comes with a premium scroll and a Chinese silk brocade box — perfect for gifting.
Absolutely! We can include a personalized note with your order. Simply leave your message in the Special Instructions at checkout, or reach out to us at alice@bimoarts.com if you need any help.
Authentication & Certificates
Yes. Each original work is signed and sealed by the artist, serving as authentication.
Yes. Every original piece is personally signed and stamped with the artist’s seal. These marks not only verify the authenticity of the work but also reflect the artist’s unique style and craftsmanship.